PAST YEAR SEMESTER #5

April  2009

Part A

3. A competitive advantage is typically temporary, unless it is first mover advantage

= FALSE

4.An entry barrier is typically used to influence the rivalry among existing competitors

= FALSE

Part B

3. What is competitive advantage ?

 B.   A product or services that an organization's customers value more highly than similar offerings from a supplier.

4. All of the following are common tools used in industry to analyze and develop competitive    advantages, excepts  :

C. competitive analysis model

Part C

QUESTION 1

(a) There is 5 components in the five(5) force in Porter’s five forces model is buyer power,
     supplier  power , threat of new entrants, threat of substitute products or services and rivalry
      among existing competitors.

Buyer power is high when buyer can choose many choices of whom to buy from and low when the choices are few. An organization  must make it more attractive for customers to buy from it than from its competition. It also can grow large and powerful as a result of new market share.

Supplier power is high depend on the supplier when have limited supplier power with limited resources. It is high when buyers  have few choices of whom to buy from and low when their choices are many. It is the converse of buyers power. Many firm seek to reduce their dependence on a sign firm to limit the suppliers bargaining power. It is consist of private exchange where a buyer posts it needs and then opens the bidding to any supplier whoe would care to bid.

Threat of new entrants is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.  Entry barrier is a product or services feature that customer have come to expect from organization in a particular industry and must be offered by an entering organization to compete and survive. For example , bank offers services such as ATM.

Threat of substitute products or services is high when there are many alternatives to a product or services and low when there are few alternatives from which to choose. The organization can create competitive advantage by using switching cost. Switching cost are cost that can make customers reluctant to switch to another products or services.

The last one is the rivalry among existing competitors is high when competition in fierce in a market and low when competitors is more complacement. The existing competitors are not much of the threat typically each from has found its niche.

PAST YEAR SEMESTER #4

APR 2010  (PART D)


1) List five (5) benefits of doing internet business from home

1. Commuting is no longer required.
2. You do not have to travel.
3. You can save on gas and maintenance on your vehicle.
4. The best part of it all is that you can be your own boss.
5. Completely possible to manage your entire business online from anywhere in the world by using your laptop computer.

2) Identify five (5) factors that influence more people starting to do internet business.

1. More and more people are searching for other ways of building their future for their family.
2. People want to be independent.
3. Burned out and stress out from their job
4. Find the right home-based business.
5. They can find all that of that and so much more.

APR 2011   (PART D)

1) List four (4) benefits that Kaiser obtained by installing an electronic patient-records system.

1. Paperwork can be minimized.
2. Processing of bills sped up
3. Care of hospitals can be less error-phone.
4. Physicians with instant access to patient histories on their terminals
5. Able to treat more people in less time.

2) Identify two (2) monetary values that HealthConnect gives to Kaiser.

1. Operating cost will drop by at least 10 percent when the system is complete.
2. Expenditure on medical record supplies will drop by as much as 50 percent.
3. Substantial revenue increases are projected both because doctors are expected to see many as 10 percent more patients in a day.

3) Explain four (4) key objectives of HealthConnect system that aligned to the vision,mission and business strategies of Kaiser.

1. To provide market flexibility.Its centerpiece is a system wide electronic medical record system that will be accessible to authorized clinicians in all Kaiser hospitals,doctor's offices,emergencies rooms and pharmacies.
2. Regulatory compliance. Computerized records are more legible and more accurate, so there should be far fewer hospital,pharmacy and physician error at Kaiser.
3. Deliver excellent healthcare.Kaiser patient will be able to travel among Kaiser many medical facilities and his or her entire patient history will be available,via terminals, to Kaiser healthcare professionals.
4. Manage the cost structure.The system will also handle billing and scheduling.

PAST SEMESTER QUESTIONS #3

APRIL 2011


PART A

3. Environmental scanning is the acquisition and analysis of events and trends in the environmental internal to an organization.
=FALSE


4. Broad cost leadership, broad differenttiation and focused group are all include in Porter's Three Generic Strategies.
=TRUE


5. The value chain approach views in organization as a series of processes, each of which adds value to the product or service for each customers.
=TRUE


6. Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyer.
=TRUE


PART B


2. What is a competitive advantage?

     B.   A product or services that an organization's customers value more highly than similar offerings from a supplier.

SEPTEMBER 2011

PART A

3. Competitive advantages occurs when an organization can significantly impact its market share by being first to market with an advantage.

=FALSE

4. Business process is one of the common tools used in the industry to analysed and develop competitive advantages.

=FALSE

6. Effective and efficient supply chain management systems can enable an organization to create entry barriers.

=TRUE

PART C

Question 1

  There are five (5) forces model and for the first was buyer power. It  is high when buyers have many choices of whom to buy from and low when choices are few. To reduce buyer power and create competitive advantages, an organizations must make it more attractive for customers to buy from it than from its competition.

  Supplier power is went high when buyers have few choices of whom to buy from and low when their choices are many. A supplier organizations in a market want buyer power to be low. The example that we can see from supplier power is via supply chain where it consists of all parties involved directly or indirectly in the procurement of a product or raw material. In a typical supply chain an organizations will probably be both a supplier and a customer.

  Threat of new entrants is high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market. Entry barriers is a product or service features that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive.


  Threat of substitute product or service is high when there are many alternatives to a product or service and low when there are few alternatives from which to choose. An organizations would like to be in a market in which there are few substitutes for the products. The organizations can create competitive advantage by using switching cost.


  Rivalry among existing competitors is high when competition is fierce in a market and low when competition is more complacement. The retail grocery industry for example is intensively competitive.

Past Semester Question #2

OCTOBER 2010

PART   A

3.       Buyer power,supplier power,threat of products or services,threat of new entrants,and rivalry      among existing competitors are all included in Porter’s Five Forces Model. 

= TRUE

4.      Switching costs are typically used to influence the threat of substitute products or service.

         =TRUE    
   

PART   B

3.                What is the acquisition and analysis of events and trends in the environment external to an    organization?

A.    Private exchange

B.    First-mover advantage

C.    Environmental scanning

D.   Loyalty program

4.      Which of the following forces is commonly reduced through the use           of a loyalty program?
               A.   Buyer power
               B.    Supplier power
               C.    Threat of new entrants
               D.   Rivalry among existing competitors

PART   C

a)    Describe three (3) Porter Generic Strategies. Support your answer with example.

1.    Cost leadership strategies.

-         Low cost producer in industry- lower price to customer.

-         Competitors with higher costs cannot afford to compete with the lower cost leader on price.

2.    Innovation strategies.

-         Unique product or services or changes in business process can cause fundamental changes in the way an industry does business.

-         For example is , ASAM JAWA EXTRA.

3.    Growth strategies.

-         To expand their business.

-         Entering new global maketting.

-         Diversifying into new areas.

-         For example is, internal and ibm in microchips.

Past Semester Question #1

INFORMATION TECHNOLOGY IN BUSINESS (MGT300)

OCTOBER 2010


PART A

9. Privacy is the right to be left alone when you want to be, to  have control over your own personal possessions, and not to be observed without your consent.
=TRUE

APRIL 2011

PART B 

7. What is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organizations?

A. Ethics
B. Information security
C. Copyright
D. Privacy 

Security And Ethical Challenge

Security And Ethical Challenge ; 

1.       Privacy issues

The power of information technology to store and retrieve information can have a negative effect on the individuals’ right to privacy. The internet itself gives users a feeling of anonymity while actually being quite the opposite. 

2.       Violation of Privacy

Accessing individuals private e-mail conversations, and/or collecting and sharing information about individuals without their knowledge or consent. 

3.       Unauthorized Personal Files.

Collecting telephone numbers, credit card numbers, e-mail addresses, and other personal information to build individual customer profiles. 

4.       Computer Monitoring

Using technology to monitor conversations, employee productivity or an individuals movement. 

5.       Computer Matching.

Using costumer information gained from multiple sources to create customer profiles that can be sold to information brokers or other companies and used to market business services. 

6.       User Privacy Protection.

The Electronics Communications Privacy Act and the Computer Fraud and Abuse Act prohibit intercepting data communications messages, stealing or destroying data. The Computer Matching and Privacy Act regulate the matching data held in federal agency files. Individuals can also protect their privacy using such software and services like encryption and anonymous remailers. 

7.       Censorship.

The right of people to know about others may want to keep quiet, the rights of people to express their opinion, and to publish those opinion, is the center of a major debate between the rights of individuals and the rights of society. Issues regarding spamming, flaming, pornography, and copyrights protection are just some of the issues being debated by various groups and government.

A LITTLE BIT ABOUT OUR COMPANY

COMPANY NAMES AND BACKGROUND:

Let me introduce about the HAFLY'S , first of all HAFLY name is created from the combination of our name as a share partner's which stand  for H-hidyah , A-auni , F-farah , L-lailatul , Y-yang seri. From that , the name of HAFLY created.  We producing a variety of accessories that you can choose from HAFLY accessories that will make you smile when you wear it ^_^ , we sure that you will love it. 'A girl life is not completed without accessories' so what are you waiting for , colour you life  girl ! Enjoy to shop and search for the cute , fancy and  glamour accessories here! A lot of choice that can you choose from! Hope that you will love it when you wear it! We hope that we get a  good feedback from you ! enjoy searching  :)

Our company operation is 24 hours because it is online blog shop, so you can purchase it whenever you want. We try our best to reply your order as soon as possible. For your information, the postage also free of charge. We deliver our product through courier and can ensure that the product will safely reached to our customers. Furthermore, we always update our product from time to time to make sure our customer up to date and satisfied with our product. We accept payment  from BANK ISLAM, MAYBANK, CIMB BANK, BANK SIMPANAN NASIONAL and online payment from MAYBANK2U and CIMB cliks.

VISSION:

 We are producing the best qualities, flawless, eye-catching and fashionable accessories at the reasonable price.

MISSION:

We are trying the best we can to deliver on time, every time and any place. we also hopping that our product will be well known and persuade our customers to using and buying our accessories continuously in the future time. 

PROMOTION:

1. Rebate

2. Discount

3. Coupons

DEPARTMENT FUNCTIONAL:

1. General manager - manage and monitor the flows of the company.

2. Secretary - give information about the product.

3. finance manager - manage the financial of the company.

4. sales manager - record the order from customer and flows of the stocks.

5. marketing manager - promote the product to customer and advertise the product through many channel.